Terms & Conditions
Last updated: September 27, 2026
Welcome to Krufto. These Terms and Conditions (“Terms”) govern your access to and use of krufto.com and your purchase of products from us.
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.
1. About Krufto
Krufto is an online platform offering handmade, crafted, and lifestyle products, including rugs, punch needle products, crochet products, and other products that may be added to our catalogue from time to time.
Krufto operates from Howrah, India.
For questions regarding these Terms or your order, you can contact us at:
Email: support@krufto.com
WhatsApp: +91 9062544370
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to us is accurate and complete.
- You will use our website and services only for lawful purposes.
- You will not use the website in a manner that may damage, disrupt, or interfere with our services.
If you are placing an order on behalf of a business or another person, you confirm that you have the necessary authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, measurements, prices, colours, and other information displayed on our website are accurate.
However, certain Krufto products may be handmade, handcrafted, or produced using natural or artisanal materials. As a result, minor variations may occur in:
- Colour
- Texture
- Pattern
- Shape
- Size
- Finish
Such variations are a natural characteristic of handmade products and do not necessarily constitute a defect.
Product colours may also appear slightly different depending on your device, screen settings, lighting conditions, and photography.
We reserve the right to correct errors, update product information, or modify product specifications without prior notice.
4. Product Availability
All products are subject to availability.
Some products may be ready to ship, while others may be made to order or customized according to customer requirements.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products
- Modify product designs or specifications
- Cancel an order where a product is unavailable
If we are unable to fulfil an order after it has been placed, we will contact you and, where applicable, provide a refund for the amount paid for the unavailable product.
5. Custom and Made-to-Order Products
Certain products may be customized or produced specifically according to your requirements.
Before production begins, you may be required to provide information such as:
- Size
- Colour
- Design
- Pattern
- Text or personalization
- Other product specifications
You are responsible for ensuring that the information and specifications you provide are accurate.
Once production has started, changes or cancellations may not be possible.
Because custom and made-to-order products are created specifically for you and may not be resalable, they may be subject to different cancellation, return, and refund conditions as described in our Shipping & Delivery Policy and applicable order terms.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation through email, WhatsApp, SMS, or another available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or decline an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Failure to complete required payment or verification
- Delivery restrictions
- Other legitimate business or legal reasons
If we cancel an order for which payment has already been received, we will provide an appropriate refund for the cancelled order, subject to applicable law.
7. Pricing and Payments
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may include applicable taxes where required by law.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.
Payments may be processed through third-party payment providers.
By completing a payment, you confirm that you are authorized to use the selected payment method.
8. Cash on Delivery
Cash on Delivery (COD) may be available for eligible products and serviceable locations.
COD orders may be subject to verification before processing or dispatch.
Krufto reserves the right to refuse or cancel a COD order where verification cannot be completed or where the order does not meet our applicable requirements.
Custom or personalized products may not be eligible for COD.
9. Advance Payment for Custom Orders
For certain custom and made-to-order products, Krufto may require an advance or booking amount before production begins.
The advance amount is typically 20% of the order value, unless otherwise specified at the time of purchase.
The advance covers costs associated with materials, labour, production, and other resources committed specifically to your order.
Once production has started, the advance is generally non-refundable.
For further details regarding cancellation, refusal of delivery, or failure to pay the remaining balance, please refer to our Shipping & Delivery Policy .
10. Shipping and Delivery
We currently provide shipping across India through third-party courier and logistics providers.
Estimated processing and delivery times may vary depending on:
- Product type
- Production requirements
- Destination
- Courier operations
- Public holidays
- Weather
- Unforeseen circumstances
For detailed information about processing times, delivery,
tracking, delivery attempts, and shipping charges, please refer to
our
11. Returns, Replacements, and Refunds
Our return, replacement, and refund rules depend on the type and condition of the product.
Because custom and made-to-order products are produced specifically for individual customers, they may not be eligible for return, exchange, or refund due to change of mind, personal preference, incorrect size selection, or similar reasons.
If you receive a damaged, defective, or incorrect product, you must contact us within the timeframe specified in our Shipping & Delivery Policy.
We may require photographs, videos, an unboxing video, order information, and other evidence to assess your claim.
Any approved replacement or refund will be handled in accordance with our applicable policies and applicable law.
12. Customer Responsibilities
You are responsible for providing accurate information when placing an order, including:
- Full name
- Phone number
- Email address
- Shipping address
- Product specifications
- Customization details, where applicable
Krufto is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
You should also ensure that someone is available to receive the shipment where required.
13. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Upload malicious software or harmful code
- Copy or misuse website content without permission
- Use automated systems to scrape or collect website content without authorization
- Attempt to obtain another customer's personal information
- Engage in fraudulent transactions
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
14. Intellectual Property
Unless otherwise stated, all content on the Krufto website is owned by Krufto.
This includes:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Website designs
- Text
- Videos and illustrations
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
15. Customer-Submitted Content
If you provide photographs, reviews, feedback, testimonials, designs, or other content to Krufto, you confirm that you have the right to provide that content and that it does not knowingly violate another person's rights.
By submitting content to us, you grant Krufto permission to use, reproduce, display, and publish that content for legitimate business, promotional, or marketing purposes, subject to applicable law.
If you do not want your submitted content used for promotional purposes, please contact us.
16. Third-Party Services
Our website may use third-party services, including payment processors, courier companies, analytics services, hosting providers, communication platforms, and other technology providers.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
Krufto is not responsible for the independent actions, policies, availability, or security practices of third-party services.
17. Privacy
Your use of our website is also subject to our
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Disclaimer
We make reasonable efforts to keep our website and product information accurate and available.
However, we do not guarantee that:
- The website will always be available or uninterrupted
- All website content will always be error-free
- Product information will always be completely current
- The website will be free from technical issues or harmful components
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Krufto will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products.
Our liability in relation to a specific product or order will, to the extent permitted by law, be limited to the amount paid for that particular product or order.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
20. Force Majeure
Krufto will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Fire
- Flood
- Government restrictions
- War or civil unrest
- Strikes
- Transportation disruptions
- Courier disruptions
- Internet or infrastructure failures
- Other unforeseen events
We will make reasonable efforts to resume normal operations as soon as reasonably possible.
21. Cancellation by Krufto
We may cancel an order where reasonably necessary, including where:
- A product becomes unavailable
- There is an obvious pricing or technical error
- Payment cannot be verified
- Fraudulent or suspicious activity is identified
- Customer information is incomplete or inaccurate
- The order cannot reasonably be fulfilled
- Cancellation is required by law or regulatory requirements
Where payment has already been received for an order cancelled by Krufto, an appropriate refund will be provided for the cancelled portion, subject to applicable law.
22. Changes to These Terms
Krufto may update these Terms from time to time.
When we make changes, we will update the “Last updated” date at the beginning of this page.
Your continued use of the website after updated Terms are published means that the updated Terms will apply to your future use of the website and future orders.
23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over Howrah, West Bengal, India , unless otherwise required by applicable law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in effect.
25. Contact Us
If you have any questions regarding these Terms and Conditions, your order, or our services, please contact us.
Krufto
Dhulagori, Sankrail, Howrah, India, 711302
Email: support@krufto.com
WhatsApp: +91 9062544370