Shipping & Delivery Policy
Last updated: September 27, 2026
At Krufto, we carefully prepare and pack every order to ensure that your products reach you safely and within the estimated delivery timeframe.
We work with trusted logistics and courier partners to deliver orders across India.
1. Shipping Process
Once your order is placed and payment or order confirmation is completed, we begin processing your order according to the product type and any applicable production requirements.
Orders are carefully inspected, packed, and handed over to our logistics partner for delivery.
For made-to-order or custom products, production will begin after the required order confirmation and advance payment have been received.
2. Processing & Delivery Timelines
Ready-to-Ship Products
Made-to-Order & Custom Products
Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary due to the destination, courier operations, public holidays, weather conditions, or other circumstances beyond our control.
3. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible products and serviceable locations within India.
Krufto reserves the right to verify COD orders before processing or dispatching them. We may contact you by phone, WhatsApp, or other available communication channels to confirm your order.
Certain products, including custom-made or personalized products, may not be eligible for COD.
4. Advance Payment for Custom & Made-to-Order Products
Custom and made-to-order products are created specifically for each customer and may not be suitable for resale.
To begin production, Krufto may require an advance or booking amount, typically 20% of the total order value, depending on the product and order terms.
The advance amount covers costs associated with materials, artisan labour, production, and other resources committed to fulfilling your order.
Once production has started, the advance amount is generally non-refundable.
By placing a custom or made-to-order order and paying the required advance, you acknowledge and agree that the advance may be retained in the following circumstances:
- You cancel the order after production has started.
- You refuse to accept the delivery.
- The shipment is returned to us because you were unavailable or unreachable after reasonable delivery attempts.
- You do not pay the remaining balance required to complete or dispatch the order.
In such circumstances, the advance is retained to recover genuine costs already incurred in connection with your order and is not intended as a penalty.
If an order is cancelled under these circumstances, Krufto will not charge the remaining unpaid balance unless otherwise agreed or required under applicable law.
5. Shipping Charges
We currently offer free shipping on eligible orders.
No additional shipping charges will normally be applied at checkout unless a special shipping charge is specifically mentioned for a particular product, destination, expedited service, or promotional campaign.
6. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, WhatsApp, SMS or other available communication channels.
You can use the tracking information provided to monitor the progress of your shipment.
Tracking information may take some time to become active after the shipment is handed over to the courier.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their delivery policies.
Please ensure that the shipping address, phone number, and other delivery information provided with your order are accurate.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or failure to respond to the courier, additional shipping or re-delivery charges may apply where applicable.
For custom or made-to-order products, such circumstances may also result in the treatment described under the Advance Payment for Custom and Made-to-Order Products section.
8. Delivery Delays
We make reasonable efforts to ensure that orders are delivered within the estimated timeframe. However, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Adverse weather conditions
- Public holidays
- Courier or logistics delays
- Natural disasters
- Transportation disruptions
- Government restrictions
- Incorrect or incomplete delivery information
- Other unforeseen events affecting logistics operations
Such delays do not automatically qualify an order for cancellation, refund, or compensation.
If there is a significant delay with your shipment, please contact us and we will make reasonable efforts to assist you.
9. Damaged, Incorrect, or Defective Products
Every order is inspected and securely packed before dispatch. However, if you receive:
- A damaged product
- An incorrect product
- A product with a significant manufacturing or production defect
Please contact us within 24 hours of delivery.
To help us investigate and resolve the issue, you may be required to provide:
- A complete unboxing video recorded continuously from the time the package is opened
- Clear photographs of the outer packaging and shipping label
- Clear photographs or videos showing the issue with the product
- Your order number and relevant order details
The unboxing video should clearly show the condition of the package before and during opening.
Claims submitted without sufficient evidence, including an unboxing video where requested, may not be eligible for replacement or other resolution.
10. Returns, Replacements & Refunds
Because certain Krufto products are custom-made or produced specifically according to customer requirements, we generally do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect size selection by the customer
- Incorrect colour preference
- Personal preference
- Minor variations inherent to handmade products
- Failure to review product specifications before ordering
- Any other reason unrelated to damage, defect, or incorrect fulfilment
Replacement or refund requests relating to damaged, defective, or incorrectly fulfilled orders will be reviewed individually.
If the issue is verified and approved by Krufto, we may, at our discretion and subject to applicable law:
- Replace the product
- Repair or rectify the product where reasonably possible
- Provide a partial or full refund
- Offer another appropriate resolution
The resolution will depend on the nature and severity of the issue.
11. Handmade & Product Variations
Many Krufto products may be handmade or produced using natural or artisanal materials.
As a result, minor variations in colour, texture, pattern, shape, size, or finish may occur.
These variations are a natural characteristic of handmade products and should not necessarily be considered defects.
Product colours may also appear slightly different depending on your device, screen settings, lighting conditions, or photography.
12. Policy Changes
Krufto may update this Shipping and Delivery Policy from time to time to reflect changes to our products, logistics partners, shipping services, or applicable requirements.
Any updates will be published on this page, and the “Last updated” date will be revised accordingly.
13. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.
Krufto
Dhulagori, Sankrail, Howrah, India, 711302
Email: support@krufto.com
WhatsApp: +91 9062544370