Privacy Policy

At Krufto (“Krufto”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you.

By using krufto.com, contacting us, requesting information, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website, krufto.com, is operated by Krufto, based in Howrah, India.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

• Email: support@krufto.com
• WhatsApp: +91 9062544370

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us or submit an enquiry
• Request our product catalogue
• Request a quotation
• Place or enquire about an order
• Communicate with us through email, WhatsApp, or other communication channels
• Submit project or product requirements

Depending on how you interact with us, this may include:

• Full name
• Email address
• Phone or WhatsApp number
• Country, city, or general location
• Business or organization details
• Product or project requirements
• Shipping or delivery information
• Other information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location
• Date and time of visits
• Website usage and interaction information

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Provide product information and quotations
• Send catalogues or requested materials
• Process and fulfil orders
• Arrange shipping and delivery
• Communicate with you about your orders or enquiries
• Provide customer support
• Improve our website, products, and services
• Understand how visitors use our website
• Detect and prevent fraud, abuse, or security issues
• Comply with legal and regulatory requirements
• Send product updates or marketing communications where appropriate consent has been provided

4. Marketing Communications

If you choose to receive marketing communications from us, we may occasionally send information about:

• New products
• Collections
• Offers or promotions
• Product catalogues
• Business updates

You can withdraw your consent or request that we stop sending marketing communications at any time by contacting support@krufto.com.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include:

• Payment processors
• Shipping and courier companies
• Logistics and fulfilment providers
• Website hosting and infrastructure providers
• Analytics and technology providers
• Customer communication services
• IT and security service providers

We may also disclose personal information where required by applicable law, regulation, legal process, court order, or governmental authority.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve our services.

Cookies may help us understand:

• Which pages visitors view
• How visitors navigate our website
• Website performance
• General usage patterns

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of marketing communications
• Request information about how your personal data is processed

To exercise a privacy right, contact support@krufto.com.

10. International Visitors

Krufto serves customers and visitors internationally. As our business is based in India, your personal information may be collected, stored, or processed in India or in other countries where our service providers operate.

By using our website or providing information to us, you acknowledge that your information may be transferred and processed across borders, subject to applicable privacy and data-protection laws.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service you choose to use.

12. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this policy. The updated version will be published on this page.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: